Returns Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
•    Gift cards
•    Downloadable software products
•    Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
•    Book with obvious signs of use
•    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
•    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
•    Any item that is returned more than 10 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@arabic.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@arabic.com and send your item to: AHLAN, Inc. DBA The Souq at Arabic.com, 1601 Elm Street, FL 33, Dallas TX 75201
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your eligible product, you should mail your product to: AHLAN, Inc. DBA The Souq at Arabic.com, 1601 Elm Street, FL 33, Dallas TX 75201
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

Our store is located in the US and we ship worldwide.
You will select your shipping method from all available shipping methods at check out.  By default all US orders over $50.00 will be shipped free by USPS Standard Shipping.
However, we encourage you to consider the shipping method that best serves your needs and the nature of the products you are ordering.  For example for all Middle Eastern Sweets and Dates, we recommend an overnight or two-day shipping method. All orders will be professionally packaged to ensure that they arrive safely and in good condition.  For damaged goods, please see our return policy.